- #Solarwinds service desk software
- #Solarwinds service desk license
- #Solarwinds service desk professional
Anthony is also a graduate of the Australian Institute of Company Directors. He has taught IT Law courses at the Australian National University and King’s College London. Over the next seven years with Oracle Intelligent Advisor, Anthony established a global partner network and ran the Asia Pacific sales team, making it Oracle’s most successful SaaS product in the region.Īnthony has degrees in both Computer Science and Law. After a decade working across Australia and the UK in a wide variety of leadership roles including consulting, architecture, product strategy, presales and sales, Anthony became Chief Legal Officer and ran the due diligence for the acquisition by Oracle.
#Solarwinds service desk software
Anthony started his enterprise software career at SoftLaw (later called RuleBurst and Haley), an entrepreneurial Australian IT startup that developed an innovative AI product now called Oracle Intelligent Advisor. ×Īnthony Bettanin is the COO of Loop1, joining through the acquisition of Xlate Group, where he was CEO and Chairman. Mark’s diverse technology specializations and passion for IT Operations, IT Service Management, Observability, Governance & Risk Management brings a specialist angle to client conversations that promote Loop1’s “Know What’s next” story for your team. Mark has established Loop1’s global Service Delivery team by bringing our international teams into a single delivery motion.
#Solarwinds service desk professional
From there, he went on to be the founding manager of two startup Professional Services firms in Melbourne, Australia, Computelec, then JB Hi-Fi (a 7 billion dollar retailer), before moving into a Strategic Consultant role at a large Australian consultancy, Dog and Bone, a firm that specialized in telecommunications, Technology Expense Management, and ICT Strategy. Mark started his career as a Network Engineer at Brighton Grammar School, one of the Southern Hemisphere’s most prestigious schools. Mark Boyd is the CTO of Loop1, joining through the acquisition of XLATE Group, where he was the General Manager of Operations. SolarWinds Public Training Class Schedule.I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. When we reached out to our support member to discuss a possible addition/fix. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. There's a lot to be desired when it comes to the fine details of the service. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat. The UI is where Samanage really knocks it out of the park though. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution. Delivered via advanced SaaS multi-tenant architecture, SolarWinds.
#Solarwinds service desk license
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. SolarWinds Service Desk is a leading global provider of SaaS-based IT asset and service management solutions that help organizations better control their IT inventory, organize licenses and contracts, detect risks and license compliance gaps, and deliver IT help desk service. We were attempting to solve the issue of ticket management in the IT department. Good Out-Of-Box product for small, scalable team
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